Privacy Policy

Last Updated: August 29, 2024

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our services, or engage with us in any other way. By using our services, you agree to the terms outlined in this policy.

1. Introduction

Purpose of the Privacy Policy

Scope of the Policy

This Privacy Policy applies to all personal information collected by SlabPixel through our website, mobile applications, and any other interactions with our services. It does not apply to third-party websites or services that may be linked to from our site. We encourage you to review their privacy policies to understand how they handle your information.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you interact with our services. This may include:

Contact Information: Such as your name, email address, phone number, and other contact details necessary for communication and service provision.
Account Information: Information required to create and manage your account, including username and password.
Payment Information: Financial details, such as credit card numbers and billing addresses, used for processing transactions and subscriptions.
Service Usage Information: Details related to the services you use, including project specifications, preferences, and feedback.

Non-Personal Information

In addition to personal information, we also collect non-personal information that does not identify you directly. This may include:

Usage Data: Information about your interactions with our website and services, such as pages viewed, time spent on each page, and the services you accessed.
Device Information: Data about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies that help us understand your preferences and improve our services.

How Information Is Collected

We collect information in the following ways:

Directly from You: We collect information that you provide directly through forms, account registration, customer service interactions, and other direct communications.
Automatically: Information is automatically collected as you navigate our website or use our services, often through cookies and other tracking technologies.
From Third Parties: We may receive information from third parties, such as social media platforms, that you use to interact with our services or for authentication purposes. We also receive data from analytics providers that help us understand how our services are being used.

3. How We Use Your Information

Purpose of Use

We use the information we collect for the following purposes:

Providing and Improving Services: To deliver the services you request, manage your account, process transactions, and enhance our offerings. This includes personalizing your experience based on your preferences and feedback.
Communication: To send you updates, newsletters, promotional materials, and other information related to our services. This may include service-related announcements and administrative messages. You can opt out of promotional communications at any time.
Analytics and Research: To analyze usage patterns and trends, helping us understand how our website and services are used. This data helps us improve our products, services, and user experience.
Security and Compliance: To protect the security and integrity of our website and services. We use your information to detect, prevent, and respond to fraudulent activities, security breaches, and other harmful behavior. We also use your data to comply with legal obligations and regulations.

Legal Basis for Processing

Our processing of your personal information is based on one or more of the following legal grounds:

Consent: We process your information with your consent, which you can withdraw at any time.
Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, such as providing our services.
Legitimate Interests: We process your information for our legitimate business interests, such as improving our services and protecting against fraud, provided that these interests do not override your rights and freedoms.
Legal Obligation: We may process your information to comply with legal requirements or respond to lawful requests from public authorities.

4. How We Share Your Information

Third-Party Services

We may share your information with third-party service providers who assist us in various aspects of our business operations, such as:

Payment Processors: To process payments and manage billing information.
Service Providers: For customer support, data analysis, marketing, and other business operations. These providers are contractually bound to protect your information and use it only for the services they provide to us.
Marketing and Advertising Partners: To deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, including:

Compliance with Laws: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or court orders.
Protection of Rights: To protect and defend the rights, property, or safety of SlabPixel, our users, or others. This includes preventing fraud and investigating potential security issues.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of such changes and your choices regarding your information.

5. Cookies and Tracking Technologies

Types of Cookies Used

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us recognize you and remember your preferences. We use the following types of cookies:

Essential Cookies: Necessary for basic website functionality, such as user authentication and session management. These cookies enable you to navigate the site and use its features.
Performance Cookies: Collect information about how you use our website, such as which pages you visit and any errors you encounter. This data helps us improve the performance and usability of our site.
Functional Cookies: Remember your preferences and choices, such as language settings, to provide a more personalized experience.
Advertising Cookies: Track your browsing habits to deliver targeted advertisements that are relevant to your interests. These cookies also help measure the effectiveness of our marketing campaigns.

Purpose of Cookies

Cookies help us:

Enhancing Website Functionality: Ensure our website operates smoothly and efficiently, providing you with the best possible experience.
Personalizing Your Experience: Customize content and advertisements based on your preferences and previous interactions with our website.
Analyzing Usage Patterns: Monitor and analyze user behavior to understand how our website is used and to identify areas for improvement.
Marketing and Advertising: Serve you with relevant ads and promotional materials based on your interests and measure the success of our advertising efforts.

Cookie Management

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality and performance of our website. Some features may not work properly without cookies, and your experience may be less personalized.

6. Data Security

Measures to Protect Your Information

We implement a range of security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our data security practices include:

Technical Safeguards: Use of encryption, secure servers, firewalls, and other technologies to protect data during transmission and storage. We regularly update our systems to protect against known vulnerabilities.
Administrative Safeguards: Restrict access to personal information to authorized personnel only. We provide training to our employees on data protection and privacy best practices. We also conduct regular security audits and assessments to ensure compliance with our security policies.
Physical Safeguards: Secure our facilities and equipment with access controls, surveillance, and other physical security measures to prevent unauthorized access to our data centers and offices.

Data Breach Procedures

In the event of a data breach, we have procedures in place to respond promptly and effectively. We will notify affected individuals as required by applicable laws and regulations and take steps to mitigate any potential harm. Our response includes:

Investigation: Assessing the scope and impact of the breach, identifying the affected data, and determining the cause.
Notification: Informing affected individuals and relevant authorities as required by applicable laws and regulations. We will communicate the nature of the breach, the data affected, and any steps taken to mitigate the impact.
Remediation: Implementing corrective measures to address the vulnerabilities that led to the breach and prevent future incidents. This may include enhancing security measures, providing additional training to employees, and reviewing our data protection policies.

7. Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you. If you believe any information is inaccurate or incomplete, you may request corrections. To exercise this right, contact us via the contact details provided in the "Contact Us" section. We will verify your identity and respond to your request in accordance with applicable laws.

Data Deletion

You may request the deletion of your personal information from our records, subject to certain legal and contractual limitations. If you wish to exercise this right, please contact us with your request. We will review and process your request in accordance with applicable laws and regulations.

Opt-Out Options

You have the option to opt out of receiving promotional communications from us at any time. You can do this by:

Unsubscribing: Clicking the unsubscribe link in our marketing emails.
Adjusting Preferences: Updating your communication preferences in your account settings.
Contacting Us: Reaching out directly via the contact information provided.

Please note that opting out of promotional communications does not affect your receipt of service-related messages, such as transaction confirmations or important updates.

Data Portability

In certain circumstances, you may request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider. To request data portability, contact us with your specific request.

Right to Object and Restrict Processing

You have the right to object to or request the restriction of the processing of your personal information under certain conditions. This includes situations where we process your data based on legitimate interests or for direct marketing purposes. To exercise these rights, please contact us.

Exercising Your Rights

To exercise any of the rights mentioned above, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable laws and ensure that your rights are respected and protected.

8. Children's Privacy

Age Restrictions

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

Parental Consent

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will work with you to ensure that the child's information is handled in accordance with applicable laws and regulations, including the deletion of such data if required.

Safeguards for Minors

For users between the ages of 13 and 18, we encourage parents and guardians to monitor their children's online activities and provide guidance on the safe use of our services. We take reasonable steps to protect the privacy and safety of minors using our services, including limiting the collection and use of personal information to what is necessary for providing our services.

Compliance with Children's Privacy Laws

We comply with applicable children's privacy laws in Indonesia, including the Electronic Information and Transactions Law (Law No. 11 of 2008, as amended by Law No. 19 of 2016) and Government Regulation No. 71 of 2019 on the Implementation of Electronic Systems and Transactions. We are committed to protecting the privacy and safety of children online. In accordance with these regulations, we take appropriate measures to ensure that personal data of children is processed with the explicit consent of a parent or guardian, and we adhere to strict data protection standards to safeguard the privacy of minors.

9. International Data Transfers

Cross-Border Data Transfers

Your personal information may be transferred to, and stored in, countries other than your own, including countries that may have different data protection laws. These transfers are necessary for the performance of our services and for the operation of our business.

Safeguards in Place

To ensure your data is adequately protected during such transfers, we implement appropriate safeguards, such as:

Standard Contractual Clauses: We use these clauses in contracts with our service providers to ensure that your data is protected in accordance with EU data protection standards.
Binding Corporate Rules: Where applicable, we may implement corporate rules approved by data protection authorities to ensure consistent data protection across our global operations.
Privacy Shield Framework: For transfers to the United States, we comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, ensuring that personal data is adequately protected.

10. Changes to This Privacy Policy

How We Will Notify You

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make significant changes, we will notify you by:

Posting the Updated Policy: We will post the updated Privacy Policy on our website with the new effective date at the top.
Direct Communication: If the changes materially affect your rights or the way we use your personal information, we may also notify you via email or other communication channels.

Effective Date

The changes will become effective as of the date specified in the updated Privacy Policy. Your continued use of our services after the effective date constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and to understand your rights and choices.

11. Contact Us

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@slabpixel.com
Phone: +62 823 2409 6420
Office Address: Jl. Mampang Prapatan Raya No. 73A Lantai 3 RT 010/002, Kel. Tegal Parang, Kec. Mampang Prapatan, Jakarta Selatan 12790 Indonesia
HQ Address: Jl. Anggrek No.45B, RT.11/RW.69, Ringinsari, Maguwoharjo, Kec. Depok, Yogyakarta, Daerah Istimewa Yogyakarta 55281 Indonesia

How to Raise Concerns or Inquiries

For any inquiries or concerns related to your personal information, please provide a detailed description of your request so we can address it promptly. We are committed to responding to your concerns and providing you with the necessary assistance.